Privacy Policy

Last Updated: 26 April 2007

Mark Joyner, Inc is a licensee of the TRUSTe Privacy Program. TRUSTe is an independent, non-profit organization whose mission is to enable individuals and organizations to establish trusting relationships based on respect for personal identity and information by promoting the use of fair information practices. 

This privacy statement covers the site www.simpleology.com.  Because this web site wants to demonstrate its commitment to our users’ privacy, it has agreed to disclose its information practices and have its privacy practices reviewed for compliance by TRUSTe.

By displaying the TRUSTe trustmark, www.simpleology.com has agreed to notify users of:

  1. What personally identifiable information is collected through the web site.

  2. What personally identifiable information third parties collect through the web site.

  3. What organization collects the information.

  4. How the information is used.

  5. With whom the information collected may be shared.

  6. What choices are available to users regarding collection, use and distribution of the information.

  7. What measures are taken by Mark Joyner, Inc to protect the information under its control.

  8. How users can correct any inaccuracies in the information.

This policy contains additional clauses for California residents in order to comply with California privacy protection requirements. For more information, see "Notice of Compliance to California Residents" below.

If you have questions or concerns regarding this statement, you should first submit a ticket to the website help desk:

http://www.simpleology.com/support

If by email:

If you fail to receive a satisfactory response from the support desk, you can send an email to: mark@markjoyner.name  

If by post:

Mark Joyner, Inc
7426 Cherry Ave,. Ste 210 #150
Fontana, CA 92336

If by phone:

888-569-6376 or 888JoynerM

If you do not receive acknowledgment of your inquiry, or if your inquiry is still not satisfactorily addressed, you should then contact TRUSTe through the TRUSTe Watchdog Dispute Resolution Process:

(http://www.truste.org/consumers/watchdog_complaint.php).

TRUSTe will serve as a liaison with the web site to resolve your concerns.  

The TRUSTe program covers only information that is collected through this web site and does not cover information that may be collected through software downloaded from the site.
 

What Information Is Collected And How Is It Used?

Information is collected from users in the following areas of this site:

  1. Registration: Information is collected from members when they register for simple•ology. In order to create a membership account with us, members are required to provide their first and last name, their email address, and country and postal code. This information is used to:

  • verify the legitimacy of the registration (for more information, please see “Communications From This Site” below); and
     

  • identify the member when they log into the simpleology WebCockpit or DesktopCockpit, and to customize their experience based on what courses they have purchased; and
     

  • geographical information is collected for our own research purposes and is not connected to member’s Personally Identifiable Information following its collection.

  1. Upon registration, members also have the option to subscribe to receive newsletters and communications from www.simpleology.com.

www.simpleology.com runs two mailing lists:

  • simple•ology Weekly – our main list to inform members of important events and service announcements; and

  • simple•ology Daily - a daily service of reminders and motivational information.

  1. The simple•ology Webcockpit and DesktopCockpit:

Members may submit personal, and personally identifiable, information via the Simpleology WebCockpit and DesktopCockpit. The information submitted via the Daily Target Praxis, Mental Lockbox, Delegation Station, Dream Catcher, Observation Log, and Major Focus sections is and remains that member’s personal data. As such, it will never be read by anyone in the company or passed on to third parties (unless we are required to by law – see “Sharing” below for more information), and will never be used by Mark Joyner, Inc for marketing purposes.

  1. Support Desk: Information such as name and email address is required when members submit a ticket to our support desk.  This information is required so that the customer care team may respond to that query, and the member may track the progress of their complaint online. The information collected is used solely for purpose of resolving the member’s complaint or query.
     

  2. Refer-a-Friend: When new members register for simple•ology, we present them with the option of selecting to tell two friends about simple•ology also. If the new member elects to use the Refer-a-Friend service for passing on information about our web site to a friend, we ask the referrer for their friend’s first name and email address for the purpose of sending the friend a one-time email containing a link to our web site. The communication sent via the new member includes an explanation of how the friend came to receive the email and a link to our support desk if they have any concerns. Mark Joyner, Inc stores the information collected via this tool on a log file, but does not use it for any purpose other than to send this one-time email.
     

  3. Testimonial Form: Mark Joyner, Inc invites all members to post a testimonial about Simpleology using our Testimonial Form located here:

http://www.simpleology.com/testimonials.html 

Personally identifiable information submitted by members via the testimonial form may include: name, website address, phone number and contact information, and any pictures of the member that the member wishes to add.

The information provided in this form is completely voluntary and at the discretion of the member. When submitting personally identifiable information via a testimonial, members should be aware that their information may be published by Mark Joyner, Inc or used in our marketing, and that such information may be read, collected, or used by other simple•ology members or members of the public. simple•ology is not responsible for the personally identifiable information members volunteer to this form. 

We use an independent service provider to record and store member testimonials called InstantAudio.com. For more information, please see “Service Providers” for more information.

Strategic Partnership Program

Businesses or individuals who want to form a working relationship with Simpleology use this site to sign-up to be contacted by Mark Joyner, Inc. This page asks for the potential business partner’s name, email address, and phone number in order to be contacted by Mark Joyner, Inc. They are also able to provide more detailed information about their company which is not personally identifiable, such as how many visitors come to the website and what kind of newsletters are circulated.

Communications From This Site

Once the registration form is completed, the new member is sent a verification email requesting them to confirm their registration. If this verification process is not completed, the simple•ology membership account is not created and the verification link expires and their personal information is discarded from our database after one day

Once the verification process is successfully completed, the new member receives a welcoming email which confirms their membership login details, and supplies a link to the WebCockpit and to our support desk.

For every requested communication sent to members (as detailed in 2 above), we include an explanation of how the member came to be on that the mailing list and present an unsubscribe option.

Our Company Commitment to Children's Privacy

Protecting children's privacy is especially important to us. It is our policy to comply with the Children's Online Privacy Protection Act of 1998 and all other applicable laws. This website is intended for use by those 18 years or older.

YOU MUST BE EIGHTEEN (18) YEARS OR OLDER TO ACCESS THIS WEB SITE. IF YOU ARE UNDER EIGHTEEN YEARS OF AGE, YOU ARE NOT PERMITTED TO ACCESS THIS WEB SITE FOR ANY REASON. DUE TO THE AGE RESTRICTIONS FOR USE OF THIS WEB SITE, NO INFORMATION OBTAINED BY THIS WEB SITE, FALLS WITHIN THE CHILDREN'S ONLINE PRIVACY PROTECTION ACT (COPPA) AND IS NOT MONITORED AS DOING SO. 

Discussion Community

The simple•ology website includes a link to the MarkJoyner.name Discussion Community.  simple•ology members may use their simple•ology login details to log into the forum. Participation in the MarkJoyner.name Discussion Community is voluntary and members should be aware that any personally identifiable information voluntarily submitted to the Discussion Community can be read, collected, or used by others, and could be used to send unsolicited messages. Mark Joyner, Inc is not responsible for the personally identifiable information volunteered to this forum.

For more information about the Discussion Community, including the use of cookies on the Community, please read the privacy policy contained on the MarkJoyner.name website:

http://www.markjoyner.name/privacy.html.

Service Announcements

On rare occasions it may be necessary to send out a service-related announcement. For instance, if the website is temporarily unavailable or undergoing maintenance, we might send members an email. Members may not opt-out of receiving these specific kinds of communications, but they are not promotional in nature.

Sharing

Legal Disclaimer: Mark Joyner, Inc is the sole owner of the information collected on this web site.  Mark Joyner, Inc will only share your information with outside parties when required to by law or in the good faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on this web site.

Sharing Personal Information with Third Parties: Mark Joyner, Inc may share your personally identifiable information in the following cases:

A Survey or Contest that is conducted in conjunction with a third party. Participation in any such contests or surveys is completely voluntary (for further information, see Contests and Surveys below).

Service Providers: We use a service provider called InstantAudio.com to record and store Testimonials submitted via our Testimonial Form. The information submitted via this service is voluntary and InstantAudio.com is prohibited from using member personally identifiable information for any other purpose.

Agents: We use PayPal to process simple•ology purchases and bill members on trial subscriptions. When purchases are made, members are directed to a PayPal webpage to process their payment, either using their PayPal account or credit card. For full details about PayPal’s privacy policy, please visit their website at www.paypal.com

Aggregate Information (non-personally identifiable): Mark Joyner, Inc may share aggregate information with partners or advertisers, such as how many members are subscribed to the www.simpleology.com mailing list and geographic information. This is not linked to any personally identifiable information. 

Links

This web site contains some links to other web sites.  Please be aware that Mark Joyner, Inc is not responsible for the privacy practices of such other sites, and encourages members to be aware when they leave www.simpleology.com and to read the privacy statements of each and every site web site that collects personally identifiable information. This privacy statement applies solely to the information collected by www.simpleology.com.

How To Unsubscribe

Every newsletter sent to members contains “unsubscribe” instructions so members who no longer wish to receive communications may opt-out of receiving such communications.

Members may also opt-in and out of our mailing lists using the tools located in the “Manage Your Account” section of the WebCockpit.

To have your membership account deleted entirely or if you have any queries about unsubscribing or the personal information collected on this site, please contact our support desk and we will be very happy to assist you:

http://www.simpleology.com/support

Correcting/Updating Information

If a member’s information, such as email address changes, members can log into the WebCockpit and click on “Manage My Account” to edit their information as desired.

Member’s Discussion Community profiles can be altered at any time to reflect changes in messaging preferences. To alter your profile, simply log into the Discussion Community and click on “User CP” located on the top-left of the screen, or click on the following link:

http://www.markjoyner.name/forums/usercp.php?

(To access your profile, you must log in first.)

Log Files

Like most standard web site services, we use log files. The following information is automatically logged by our web site servers upon connection:

  •  IP address

  • Time and date stamp

This information is logged beside your account profile in our system and stored for 14 days, after which it is then discarded from our system. It is therefore is linked to your personally identifiable information.

Cookies

A cookie is a small text file that is stored on a user’s computer for record-keeping purposes. It allows information entered in one webpage to be “remembered” when you enter a new webpage.

We use both session ID cookies and persistent cookies. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.

We use session cookies to remember login information entered in our WebCockpit and DesktopCockpit areas, and our Support Suite as you click through our web pages. The session cookie will expire once you logout. If you voluntarily select for our system to “remember” you next time you login, we will set a persistent cookie on your machine in place of the usual session cookie, and this cookie will store your login information and recall it next time you login.

For the WebCockpit and DesktopCockpit, the persistent cookie simply recalls your login information (i.e. your username and password) and is not linked to your personally identifiable information.

In the Support Suite, your email address is used to form the username part of your Support Suite login, therefore both the session and persistent cookies in this section are linked to that personally identifiable information.

Information about how to clear your forum cookies can be found here:

http://www.simpleology.com/forums/faq.php?faq=vb_user_maintain#faq_vb_clear_cookies If you reject cookies, your ability to use our site will be limited. If your system does not allow cookies for example, you will find that every time you access a new webpage inside our Control Panel, you will be prompted to login again.

For more information about cookies, please see:

http://www.cookiecentral.com/cm002.htm

http://wp.netscape.com/newsref/std/cookie_spec.html

Some of our business partners (e.g. agents or service providers) use cookies on our site. We have no access to or control over these cookies.

Surveys or Contests

From time-to-time www.simpleology.com may provide you the opportunity to participate in contests or surveys.  If you participate, we will request certain personally identifiable information from you. Participation in these surveys or contests is completely voluntary and therefore you have a choice whether or not to disclose this information.  The requested information typically includes contact information (such as name, email and/or shipping address), and demographic information (such as zip code). 

We use this information to notify contest winners and award prizes.

We may use a third party service provider to conduct these surveys or contests; that company will be prohibited from using our users’ personally identifiable information for any other purpose. We will not share the personally identifiable information you provide through a contest or survey with other third parties unless we give you prior notice and choice.

Security

This website takes careful measures to protect member information and prevent the loss and misuse of such information. When you register for simple•ology, your information is encrypted and stored behind a firewall. The website runs regular external and internal audits, and vulnerability and intrusion detection scans. All member information is restricted to Mark Joyner, Inc directors, employees or contractors who are contractually prevented from using such information for any purpose other than what is required to perform their jobs. Information is provided to directors, employees and contractors on a need-to-know basis, and password protection is used to verify the identity of directors, employees and contractors accessing member information. The servers that store your information are located in a secure locked facility. While we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent third-party "hackers" from illegally obtaining this information.

Notice of Compliance to California Residents – Your California Privacy Rights Under The California Online Privacy Protection Act and the California Business and Professions Code

This privacy policy identifies the categories of personally identifiable information that our company collects through our Web site or online service, about individual consumers who use or visit our company's commercial Web site or online service and the categories of third-party persons or entities with whom our company may share that personally identifiable information.

Our company does not maintain a process for an individual consumer who uses or visits our commercial Web site or online service to review and request changes to any of his or her personally identifiable information that is collected through our Web site or online service.

See the section below entitled "Revisions To This Policy" for a description of the process by which our company notifies consumers who use or visit our commercial Web site or online service of material changes to our company's privacy policy for this Web site or online service.

The effective date of this privacy policy is listed at the beginning of this privacy policy under the heading, "Last updated."

For the purposes of this policy and California compliance the following definitions apply:

Depending on the visitor's activity, in our commercial Web site or online service, the following "personally identifiable information" may be collected, in addition to information set forth in other sections of this document.

The term "personally identifiable information" means individually identifiable information about an individual consumer collected online by our company from an individual and maintained by our company in an accessible form, and may include any of the following:

  • A first and last name.

  • A home or other physical address, including street name and name of a city or town.

  • An e-mail address.

  • A telephone number.

  • A social security number.

  • Any other identifier that permits the physical or online contacting of a specific individual.

Information concerning a user that the Web site or online service collects online, from the user, and maintains in personally identifiable form, in combination with an identifier described within this privacy policy.

Under California Law SB 27, California residents have the right to receive, once a year, information about third parties with whom we have shared information about you or your family for their marketing purposes during the previous calendar year, if any, and a description of the categories of personal information shared. To make such a request, please send an email to mark@markjoyner.name and please include the phrase "California Privacy Request" in the subject line, the domain name of the Web site you are inquiring about, along with your name, address and email address. We will respond to you within thirty days of receiving  such a request.

Revisions To This Policy

 Our company reserves the right to revise, amend, or modify this policy, our Terms Of Service agreement, and our other policies and agreements at any time and in any manner, by updating this posting. Your use of this site after such changes are implemented constitutes your acknowledgement and acceptance of these changes. Please consult this privacy statement prior to every use for any changes. If we are going to use members’ information in a manner different from that stated at the time of subscription, we will notify members via email. Members will have a choice whether or not we may use their information in this different manner.
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